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Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises New York : McGraw Hill Education, 2019453 tr. ; 24 cm.The eighth edition of Customer Service: Skills for Success focus on different aspects of customer service The Profession, Skills for Success, and Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers who offer advice for current and aspiring service professionals
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Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises New York : McGraw Hill Education, 2022950 tr. ; 24 cm.The eighth edition of Customer Service: Skills for Success focus on different aspects of customer service The Profession, Skills for Success, and Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers who offer advice for current and aspiring service professionals
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