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True change : How outsiders on the inside get things done in organizations / Janice A. Klein San Francisco : Jossey-Bass, 2004207 tr. ; 24 cm.Drawing on her own long-term research and extensive work experience, Janice Klein reveals how the power of people (insiders who are able to see problems from outsider's perspective), approach ("pulling change"), and system (support infrastructure) combine to turn new ideas and concepts into institutionalized practices. In particular, certain people inside organizations "outsiders on the inside" are key to driving innovation, adaptation, and real change.
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