DDC 647.90683
Tác giả CN Walker, John R.
Nhan đề Supervision in the hospitality industry / John R. Walker
Lần xuất bản 8th edition
Thông tin xuất bản Hoboken : Wiley, 2015
Mô tả vật lý 403 tr. ; cm.
Tóm tắt Ask any hospitality manager what his or her greatest challenge is and the response will likely be "finding and keeping good employees." For many recent college graduates, supervision, whether on the providing or receiving end, is an added challenge because they have little or no experience with it. Likewise, how associates are supervised and lead is critical to the success of any organization and Supervision in the Hospitality Industry, Ninth Edition will help you prepare for a supervisory leadership role with associates in the hospitality industry. A primer for the leadership and management of people in the hospitality industry, Supervision is about supervising and leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors-the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, for the new supervisor promoted from an hourly job, and for students planning a career in the hospitality industry. Supervision is unique in that it does not solely rely on the supervisor's point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry. Hospitality is an industry heavily dependent on its human resources but plagued with people problems-its demands, its people, its pace, its long hours, the typical attitudes and habits of managers and workers, and the special problems of time pressure, of the unpredictable, of everything happening at once. Supervision gives you the tools you need to recognize and solve these problems
Từ khóa tự do Personnel management
Từ khóa tự do Hospitality industry
Địa chỉ Thư Viện Đại học Quốc tế Hồng Bàng
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100 |aWalker, John R.
245 |aSupervision in the hospitality industry / |cJohn R. Walker
250 |a8th edition
260 |aHoboken : |bWiley, |c2015
300 |a403 tr. ; |ccm.
520 |aAsk any hospitality manager what his or her greatest challenge is and the response will likely be "finding and keeping good employees." For many recent college graduates, supervision, whether on the providing or receiving end, is an added challenge because they have little or no experience with it. Likewise, how associates are supervised and lead is critical to the success of any organization and Supervision in the Hospitality Industry, Ninth Edition will help you prepare for a supervisory leadership role with associates in the hospitality industry. A primer for the leadership and management of people in the hospitality industry, Supervision is about supervising and leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors-the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, for the new supervisor promoted from an hourly job, and for students planning a career in the hospitality industry. Supervision is unique in that it does not solely rely on the supervisor's point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry. Hospitality is an industry heavily dependent on its human resources but plagued with people problems-its demands, its people, its pace, its long hours, the typical attitudes and habits of managers and workers, and the special problems of time pressure, of the unpredictable, of everything happening at once. Supervision gives you the tools you need to recognize and solve these problems
653 |aPersonnel management
653 |aHospitality industry
691 |aQuản trị khách sạn
691|aQuản trị du lịch và lữ hành
852 |aThư Viện Đại học Quốc tế Hồng Bàng
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